https://www.podomatic.com/podcasts/danoconnortrainer en-us Podomatic RSS Generator Fri, 10 Jan 2025 23:38:11 +0000 professional, ,communication, ,skills, ,training, ,power, ,phrases, Copyright 2025 Dan OConnor Step-by-step strategies and tools to help you become a more polished, powerful, professional communicator. episodic false no https://assets.podomatic.net/ts/1e/20/7d/danoconnortrainer/1400x1400_2572917.jpg https://www.podomatic.com/podcasts/danoconnortrainer Dan OConnor Professional communication skills training made easy by expert communication trainer Dan O'Connor. Learn danger phrases, power phrases, communication tactics, and effective communication skills you can use immediately to polish your image, be more persuasive, deliver superior customer service, and sound like a CEO. Communicate with confidence, clarity, power, and finesse with the help of this professional communication training podcast. https://danoconnortrainer.podomatic.com/entry/2015-01-27T19_02_40-08_00 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2015-01-27T19_02_40-08_00 Wed, 28 Jan 2015 03:02:40 +0000 2015-02-08 2015-01-28 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2015-01-27T19_02_40-08_00 Dan OConnor communication,powerful,professional,power,phrases,danger,communicator,strategies,training,work,tools 217 false Go to Dan's site: http://www.danoconnortraining.com  Get all his videos: http://store.danoconnortraining.com Enroll in Dan's course: http://www.onlinecommunicationtraining.com/tour Facebook: http://www.facebook.com/communicationtraining Twitter: http://www.twitter.com/evslayer Blog:http://www.danoconnortraining.com/blog Linked-In http://www.linkedin.com/company/power-diversity Pintrest: http://www.pinterest.com/danoconnortrain/ Google+: https://plus.google.com/100199916299031606704 Communication Skills Training Videos:  Effective communication skills training videos brought to you by Dan O'Connor. Learn English listening skills, business communication skills, how to read body language, body language techniques, English communication skills for the telephone, how to deal with difficult people at work, how to manage horrible bosses, power phrases for work, danger phrases for work, body language secrets, professional telephone skills, job interview skills, English customer service skills, how to avoid giving terrible customer service, customer service training and more. Our online communication skills training classes, communication training workshops, and communication skills training webinars can be enjoyed live or online anywhere in the world. In this online communication training episode, you'll learn about the danger phrase, "Don't Worry!" Keep in touch with expert communication trainer Dan O'Connor:http://www.facebook.com/communicationtraining  http://www.youtube.com/powerdiversity http://www.onlinecommunicationtraining.com http://www.powerdiversity.com http://www.twitter.com/EVSlayer Are you looking for a communication trainer for communication workshops or online communication training classes?  Call 877-570-1573 to learn how to bring our communication training workshops and seminars to your organization. communication training, communication skills, communication, Effective communication skills training videos, Dan O'Connor, English listening skills, how to read body language, body language techniques, english communication skills for the telephone, how to deal with difficult people at work, how to manage horrible bosses, power phrases for work, danger phrases for work, body language secrets, professional telephone skills, job interview skills, English customer service skills, how to avoid giving terrible customer service, customer service training videos, online communication skills training classes, communication training workshops, communication skills training, online communication training video, how to deliver bad news to a customer, power phrases for work, improve communication skills at work, improve professional communication skills, effective communication skills training videos, communication expert, motivational keynote speaker, Dan O'Connor, English customer service skills, English communication skills Go to Dan's site: http://www.danoconnortraining.com  Get all his videos: http://store.danoc... https://danoconnortrainer.podomatic.com/entry/2011-04-30T13_11_36-07_00 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2011-04-30T13_11_36-07_00 Sat, 30 Apr 2011 20:11:36 +0000 2015-02-08 2013-12-06 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2011-04-30T13_11_36-07_00 Dan OConnor communication,skills,communicating,with,women,at,work,men,sexes,power,phrases,danger,training,professional,trainer,speaker 209 false In today's professional communication training podcast, expert communication trainer Dan O'Connor teaches you body language techniques designed for effective communication between the sexes at work. Would you like to open up the lines of communication with the opposite sex? Don't forget about body language. For more, go to http://www.powerdiversity.com and for online communication training by Dan, go to http://www.onlinecommunicationtraining.com  and of course don't miss Dan's YouTube videos at https://www.youtube.com/user/PowerDiversity   In today's professional communication training podcast, expert communication trainer Dan O'Connor... https://danoconnortrainer.podomatic.com/entry/2010-10-18T16_41_49-07_00 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2010-10-18T16_41_49-07_00 Mon, 18 Oct 2010 23:41:49 +0000 2015-02-08 2013-12-06 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2010-10-18T16_41_49-07_00 Dan OConnor professional,communication,skills,training,effective,workplace,podcast 139 false What if you could increase your communication effectiveness in just minutes a day? With our Danger and Power Phrases now you can! Learn what phrases are sabotaging your success, and what phrases add power and punch to your message--all in just minutes a day. What if you could increase your communication effectiveness in just minutes a day? With our Dange... https://danoconnortrainer.podomatic.com/entry/2010-10-14T11_31_10-07_00 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2010-10-14T11_31_10-07_00 Thu, 14 Oct 2010 18:31:10 +0000 2015-02-08 2013-12-06 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2010-10-14T11_31_10-07_00 Dan OConnor communication,communicator,customer,effective,persuasion,polished,powerful,professional,service,skills,strategies,training 149 false Are you unwittingly sabotaging your communication success? It only takes one word to ruin your entire message, which is why Dan gives you Danger phrases to avoid and Power phrases to use when working in a professional environment. Communication training can be fun, effective, and free. You can be a better communicator in about 2 minutes! For more communication training, visit http://www.powerdiversity.com Are you unwittingly sabotaging your communication success? It only takes one word to ruin your en... https://danoconnortrainer.podomatic.com/entry/2010-10-12T13_19_31-07_00 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2010-10-12T13_19_31-07_00 Tue, 12 Oct 2010 20:19:31 +0000 2015-02-08 2013-12-06 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2010-10-12T13_19_31-07_00 Dan OConnor professional,communication,skills,training,effective,workplace,podcast 152 false How would you like to increase your communication power in less than 3 minutes? Check out our professional communication tactics podcast where you'll learn power phrases, danger phrases, and communication tactics to help you dramatically transform your communication image and get instant results. Today's Danger Phrase is, "Why didn't you tell me?" Find out why this is a danger phrase, and what you should be saying instead, in today's lesson. For more free communication resources, go to http://www.powerdiversity.com. How would you like to increase your communication power in less than 3 minutes? Check out our pro... https://danoconnortrainer.podomatic.com/entry/2010-07-05T16_39_22-07_00 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2010-07-05T16_39_22-07_00 Mon, 05 Jul 2010 23:39:22 +0000 2015-02-08 2013-12-06 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2010-07-05T16_39_22-07_00 Dan OConnor professional,communication,training,skills,american,podcast,development 229 false In last week's supreme court confirmation hearings, Elena Kagan implemented one of my favorite communication strategies: She stayed on message using the broken record, didn't take the bait, and didn't engage. Regardless of your views of Elena Kagan, her use of these tools was masterful, and you too can--and should--use them in high-risk communication situations. Listen to today's podcast to find out how. For more, go to http://www.powerdiversity.com. In last week's supreme court confirmation hearings, Elena Kagan implemented one of my favorite co... https://danoconnortrainer.podomatic.com/entry/2010-06-06T16_20_00-07_00 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2010-06-06T16_20_00-07_00 Sun, 06 Jun 2010 23:20:00 +0000 2015-02-08 2013-12-06 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2010-06-06T16_20_00-07_00 Dan OConnor compliments,power,phrases,communication,professional,skills,training,trainer,communicating,at,work,giving,compliment 183 false Here's your professional communication tactic for the day: When giving a compliment--whether at work or at home--remember that we compliment people, not things, and that compliments almost always have the word "you" in them. Check out today's podcast to learn how to correctly give a compliment, which activates the right side of the brain of the person receiving the compliment, and positions you as a more powerful, polished, savvy communicator. For more, stop by http://www.powerdiversity.com. Here's your professional communication tactic for the day: When giving a compliment--whether at ... https://danoconnortrainer.podomatic.com/entry/2010-04-18T11_01_42-07_00 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2010-04-18T11_01_42-07_00 Sun, 18 Apr 2010 18:01:42 +0000 2013-12-05 2013-12-05 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2010-04-18T11_01_42-07_00 Dan OConnor professional,communication,strategies,tactics,at,work,workplace 270 false Make dealing with clients so much easier, while you out-perform your customer service competition--just by employing this one simple professional communication tactic--the Personal Emotional Connection. For more, visit http://www.powerdiversity.com Make dealing with clients so much easier, while you out-perform your customer service competition... https://danoconnortrainer.podomatic.com/entry/2010-04-06T14_48_30-07_00 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2010-04-06T14_48_30-07_00 Tue, 06 Apr 2010 21:48:30 +0000 2013-12-05 2013-12-05 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2010-04-06T14_48_30-07_00 Dan OConnor dealing,with,difficult,people,at,work,professional,communication,skills,crier,cry,baby,effective 437 false THE BLAME GAME In every organization, there will be customers who want to blame someone else for their troubles.  Who’s actually to blame for the problem is totally irrelevant. If you are in customer service and have to deal with the Blamer, remember that your role with them is to be the scapegoat, and your mission is to serve them by telling them whatever they need to hear so they can get un-stuck, and you can move along to the next customer while feeling good about the experience you had with the Blamer. The reason feeling good is so important is because everything you do is infused with the consciousness with which you do it. After work is over, you’ll go home and be with the most important people in your life, and how you treat them will be affected by how you treated your customers throughout the day.  There are four bottom line things a Blamer is looking for (apart from something free, which is not going to happen in the following scenario) to keep their egos intact: They want someone to validate their story They want someone to take responsibility They want to know “what you’re going to do about it,”  They want to know it won’t happen again The professional’s number-one goal is to give the customers what they want. This can be challenging when you’re dealing with difficult and demanding customers, especially if you know the story they’re telling you isn’t true. For example, let’s say a customer’s utilities have been cut off, and that person is upset, claiming he or she never got the bill. The savvy professional can achieve the goal of giving the customer what they want, while maintaining their professional demeanor, and keeping their ego in tact all at the same time, simply by using the passive voice, and a simple 4-step process: 1) Acknowledge the possibility that it happened as the customer says it happened. For example: “It certainly is possible that a mistake was made.” or “I understand sometimes things don’t show up in the mail.” Now their ego has been validated, (even though you didn’t say a mistake was made) and they’ll be ready for you to... 2) Take responsibility. For example: “But you’re in luck...my name’s Dan, and regardless of what happened to get us here, (notice you’re “with” the customer) you’ve found the right person. I’m the one who can help you with this.” Now they feel confident in your abilities, know you’re with them, and are ready to hear you... 3) Take corrective action. For example: “What we can do now is get this last bill paid, which will bring the account current.” And now that you’re in the process of “fixing” the problem... 4) Suggest preventative action. For example: “In the future, if it’s the 5th of the month, and you still haven’t received a bill, just come down or call us, and we’ll be able to help you take care of your monthly balance so that this never happens again.” Of course, many customers will struggle and squirm a bit before getting un-stuck, and when they do, remember that you are totally in control of the situation, and don’t take the bait. Simply use the broken record, and keep repeating steps 3 and 4 until the customer realizes that you are going to stand your ground, and maintain your professional demeanor. It’s easy and more effective as long as you use strategies rather than just winging it. When we have strategies such as this one to help us deal with demanding or difficult customers, we will enjoy a more stress-free day at work, and be more present and positive with those we love--after work. For more, visit http://www.powerdiversity.com THE BLAME GAME In every organization, there will be customers who want to blame someone else for... https://danoconnortrainer.podomatic.com/entry/2010-03-23T23_43_51-07_00 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2010-03-23T23_43_51-07_00 Wed, 24 Mar 2010 06:43:51 +0000 2013-12-05 2013-12-05 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2010-03-23T23_43_51-07_00 Dan OConnor funny,podcast,communication,skills,how,to,dance,training,humorous,motivational,speaker 130 false Watch the masterful moves of the Master Communicator, as he teaches you--IN JUST 60 SECONDS--how to dance to any tune and respond to any person.  If this video podcast doesn't cause you to shake your booty as you learn three dance moves you can do to ANY MUSIC--AND 4 magic communication phrases you can use in any situation--just email Dan and ask him to hang up his tap shoes.... The Secret Dance of Love will help you with your terpsichorean AND communication challenges. Share this video podcast with your friends so you can all dance the night away, while regaling your dance partners with witty conversation. You can't beat it with a stick.  For more, go to http://www.powerdiversity.com. Watch the masterful moves of the Master Communicator, as he teaches you--IN JUST 60 SECONDS--how ... https://danoconnortrainer.podomatic.com/entry/2010-03-14T19_18_24-07_00 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2010-03-14T19_18_24-07_00 Mon, 15 Mar 2010 02:18:24 +0000 2013-12-05 2013-12-05 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2010-03-14T19_18_24-07_00 Dan OConnor dealing,with,difficult,people,at,work,professional,communication,skills,crier,cry,baby,effective 332 false Is there someone at work who uses crying as a defense mechanism, or a way to avoid assertive communication? Be ready the next time. In this professional communication training podcast, you will learn a simple six-step process that will help you effectively deal with a crier, and deliver your message with clarity, power, professionalism, and finesse. For more, stop by http://www.powerdiversity.com.  Is there someone at work who uses crying as a defense mechanism, or a way to avoid assertive comm... https://danoconnortrainer.podomatic.com/entry/2010-02-22T19_36_02-08_00 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2010-02-22T19_36_02-08_00 Tue, 23 Feb 2010 03:36:02 +0000 2013-12-05 2013-12-05 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2010-02-22T19_36_02-08_00 Dan OConnor american,communication,training,strategies,professional,at,work,dealing,with,difficult,people 207 false If you deal with emotionally charged or difficult people at work, you need power phrases to help you navigate through those difficult professional communication situations. Power phrases such as the one in today's professional communication training podcast helps you immediately increase your communication power, deal with difficult people, and communicate with confidence, power and finesse. For more, stop by http://www.powerdiversity.com. If you deal with emotionally charged or difficult people at work, you need power phrases to help ... https://danoconnortrainer.podomatic.com/entry/2010-02-08T18_03_29-08_00 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2010-02-08T18_03_29-08_00 Tue, 09 Feb 2010 02:03:29 +0000 2013-12-05 2013-12-05 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2010-02-08T18_03_29-08_00 Dan OConnor workplace,stress,at,work,rage,professional,communication,worplace,customer,service,difficult,people,office,energy,vampires,strategies 422 false There's a reason why Zebras don't get ulcers. Their brains stop releasing stress hormones as soon as the stress factor is gone (according to Robert Zapolsky, author of Why Zebras Don't Get Ulcers). Our brains, however, keep releasing stress hormones and toxic chemicals long after the stress factor has left us. This is why we need a systematic approach to "disengaging" from stressful people and situations. This 4-step process is the best I have found. Remember to get the accompanying quick-reference card in our customer resources section of the library at http://www.powerdiversity.com. There's a reason why Zebras don't get ulcers. Their brains stop releasing stress hormones as so... https://danoconnortrainer.podomatic.com/entry/2010-01-29T16_00_24-08_00 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2010-01-29T16_00_24-08_00 Sat, 30 Jan 2010 00:00:24 +0000 2013-12-05 2013-12-05 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2010-01-29T16_00_24-08_00 Dan OConnor persuasion,professional,professionals,service,communication,skills,training,strategies,tactics,tools 206 false Above all else, your professional communication skills will land or lose you the job you seek. This is why the first thing you do while seeking a job is hone your interviewing skills. Access to effective professional communication training has never been easier. In today's communication training podcast, Dan gives you the one question (and the number-one question) that anyone who's looking for a job must ask in the interview. Increase your chances of landing that job by listening to this quick and powerful podcast. For more, visit http://www.powerdiversity.com. Above all else, your professional communication skills will land or lose you the job you seek. T... https://danoconnortrainer.podomatic.com/entry/2009-12-28T18_04_08-08_00 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2009-12-28T18_04_08-08_00 Tue, 29 Dec 2009 02:04:08 +0000 2013-12-05 2013-12-05 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2009-12-28T18_04_08-08_00 Dan OConnor professional,american,communication,strategies,tactics,customer,service,skills,effective,training 821 false Any quality professional communication training program will teach you basic yet powerful communication tactics such as the Feel-Felt-Found. If this is the beginning of your communication education and you have not yet mastered this technique, here's your chance to become a more powerful, persuasive, savvy professional communicator. For more free tools, stop by http://www.powerdiversity.com. Any quality professional communication training program will teach you basic yet powerful communi... https://danoconnortrainer.podomatic.com/entry/2009-12-23T11_26_12-08_00 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2009-12-23T11_26_12-08_00 Wed, 23 Dec 2009 19:26:12 +0000 2013-12-05 2013-12-05 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2009-12-23T11_26_12-08_00 Dan OConnor professional,communication,communicating,customer,service,skills,strategies,tactics,tools,training 1635 false Adding power phrases to your professional greeting is one of the easiest and most effective ways to increase your communication power. In this professional communication training episode, Dan teaches you how and why to add power phrases to your greetings. For more, stop by http://www.powerdiversity.com. Adding power phrases to your professional greeting is one of the easiest and most effective ways ... https://danoconnortrainer.podomatic.com/entry/2009-11-30T14_12_57-08_00 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2009-11-30T14_12_57-08_00 Mon, 30 Nov 2009 22:12:57 +0000 2013-12-05 2013-12-05 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2009-11-30T14_12_57-08_00 Dan OConnor american,professional,communication,strategies,communicating,customer,service,skills,training 282 false If you deal with difficult or emotional customers, you need to have some professional communication tactics to help you. In today’s podcast, Dan gives you two specific tactics you can use the next time you deal with difficult customer, difficult coworkers, and all of the difficult people you’ll meet both personally and professionally. For more, go to http://www.powerdiversity.com. If you deal with difficult or emotional customers, you need to have some professional communicati... https://danoconnortrainer.podomatic.com/entry/2009-11-28T17_38_38-08_00 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2009-11-28T17_38_38-08_00 Sun, 29 Nov 2009 01:38:38 +0000 2013-12-05 2013-12-05 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2009-11-28T17_38_38-08_00 Dan OConnor saying,no,professional,communication,skills,customer,service,strategies,tactics,training 346 false Have you been told that you need to learn how to say no more professionally? In this professional communication podcast, Dan teaches you the four-step process to saying no with professionalism, tact, and finesse. Take your professional communication skills to the next level with this powerful strategy. For more communication resources and tools, visit http://www.powerdiversity.com. Have you been told that you need to learn how to say no more professionally? In this professional... https://danoconnortrainer.podomatic.com/entry/2009-11-25T00_11_52-08_00 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2009-11-25T00_11_52-08_00 Wed, 25 Nov 2009 08:11:52 +0000 2013-12-05 2013-12-05 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2009-11-25T00_11_52-08_00 Dan OConnor american,professional,communication,stepbystep,skills,strategies,tactics,customer,service,training,persuasion 275 false When you need to have an assertive conversation at work (you know–one of those little talks), remember that your opening line is the most important part of that professional conversation. In today’s podcast, Dan teaches you the two-steps to creating powerful, polished opening lines for nearly any difficult conversation. PS-This also works at home in your personal relationships. For more professional communication training, stop by http://www.powerdiversity.com. When you need to have an assertive conversation at work (you know–one of those little talks... https://danoconnortrainer.podomatic.com/entry/2009-11-19T14_10_00-08_00 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2009-11-19T14_10_00-08_00 Thu, 19 Nov 2009 22:10:00 +0000 2013-12-05 2013-12-05 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2009-11-19T14_10_00-08_00 Dan OConnor communication,professionals,persuasion,strategies,tactics,effective,training,tools 161 false Do you ever find yourself at a loss for words? How unstoppable a professional communicator are you? In this podcast, Dan shares 4 magic power phrases you can use to get out of any professional communication jam. For more communication training and tips, stop by http://www.powerdiversity.com Do you ever find yourself at a loss for words? How unstoppable a professional communicator are yo... https://danoconnortrainer.podomatic.com/entry/2009-11-17T13_22_07-08_00 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2009-11-17T13_22_07-08_00 Tue, 17 Nov 2009 21:22:07 +0000 2013-12-05 2013-12-05 https://www.podomatic.com/podcasts/danoconnortrainer/episodes/2009-11-17T13_22_07-08_00 Dan OConnor professional,communication,training,skills,business,effective,persuasion 295 false In this communication training episode, Dan walks you through making one of the most essential communication training tools you'll ever use: a danger phrase and power phrase list. This list will help you purge phrases and words that rob you of credibility, and replace them with ones that increase your communication power. For more resources, visit http://www.powerdiversity.com In this communication training episode, Dan walks you through making one of the most essential co...